GPATH SHIPPING POLICY

Last Updated: 28.04.2025

1. Order Processing

Orders are processed and prepared for shipment after payment has been successfully received and the order has been accepted by Gpath.

Orders are normally dispatched as soon as reasonably possible. Processing and dispatch times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

For pre-order products, the estimated dispatch timeframe will be indicated on the product page. Pre-orders are dispatched once the products are available, generally on a first-come-first-served basis. We cannot guarantee a specific dispatch date for pre-orders.

If your order contains multiple products, including pre-order products, the order may be dispatched once all products included in the order are available.

2. Shipping Methods and Delivery Times

We offer shipping to selected countries and regions. Available shipping methods, costs, and estimated delivery times will be displayed at checkout based on your delivery address.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to the carrier, destination, customs procedures, weather conditions, public holidays, or other circumstances outside of Gpath’s control.

Once your order has been dispatched, you may receive tracking information where available.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any applicable shipping charges are the responsibility of the customer unless otherwise stated.

For orders shipped outside the European Union, the recipient may be required to pay import duties, customs fees, VAT, or other taxes or charges imposed by the destination country. These charges are not included in the purchase price or shipping cost unless explicitly stated and are the responsibility of the customer.

4. Delivery Address

Please make sure that your delivery address is complete and accurate when placing your order.

If you need to change your delivery address after placing an order, please contact us as soon as possible at support@getgpath.com. We will try to accommodate your request if the order has not yet been dispatched.

We cannot guarantee that an address change will be possible after an order has been placed.

5. Failed or Delayed Delivery

If a delivery is delayed, unsuccessful, or returned to us because of an incorrect or incomplete address, refusal to accept the package, or another circumstance attributable to the customer, additional shipping costs may apply.

If a package is returned to us, please contact support@getgpath.com so that we can determine the available options for reshipping or refunding the order.

6. Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or you receive an incorrect product, please contact us at support@getgpath.com as soon as possible and provide your order number and, where appropriate, photographs of the packaging and product.

We will review the issue and, where applicable, provide a replacement, repair, refund, or other remedy in accordance with applicable law.

7. Loss or Damage During Shipping

Orders are shipped using a delivery service that may provide tracking and/or proof of delivery.

To the extent permitted by applicable law, Gpath is responsible for loss or damage occurring during shipment until the order is delivered to you, except where you have requested a delivery arrangement that transfers responsibility to you, such as requesting that the package be left unattended or choosing a delivery service without appropriate tracking or signature requirements.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply under applicable law.

8. International Shipping

International orders may be subject to customs clearance procedures, import duties, taxes, or other charges imposed by the destination country.

Gpath is not responsible for delays caused by customs authorities or for customs duties, import taxes, or other charges imposed by the destination country unless otherwise required by applicable law.

Customers are responsible for ensuring that products ordered from Gpath may legally be imported into their country.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:
Email: support@getgpath.com